FAQ (#faq)
27 April 2025
#FAQ

Are Private Space applications truly hidden?

04 April 2025
#FAQ

How do I turn off Google Play app collections?

17 March 2025
#FAQ

What’s the recommended way of managing private (in-house) applications?

12 November 2024
#FAQ

Are Private Space apps visible to enterprise admins?

12 November 2024
#FAQ

How can apps be managed in the Private Space?

11 November 2024
#FAQ

The device registered with zero-touch, but doesn’t launch during setup, why?

11 November 2024
#FAQ

What happens if a device is unregistered from the zero-touch console?

11 November 2024
#FAQ

How to check if an Android device is GMS/Play Protect certified?

11 November 2024
#FAQ

How can I provision a fully managed device?

11 November 2024
#FAQ

Is it possible to migrate from fully managed to work profiles on fully managed devices?

11 November 2024
#FAQ

Devices factory reset as soon as they’re enrolled, why?

11 November 2024
#FAQ

Enrolment failed but the work profile was created. How do I remove it?

11 November 2024
#FAQ

Is an EMM still required with zero-touch?

11 November 2024
#FAQ

Does Samsung support Android Enterprise?

11 November 2024
#FAQ

Does Intune support COPE?

11 November 2024
#FAQ

Does Android support Kerberos natively?

11 November 2024
#FAQ

How to configure Chrome managed bookmarks

11 November 2024
#FAQ

Is it possible to bind Android Enterprise with multiple EMMs using one account?

11 November 2024
#FAQ

My AER device doesn’t work properly with Android Enterprise, what should I do?

11 November 2024
#FAQ

To use Android Enterprise do I need to buy Google Workspace (G Suite) and register my domain?

11 November 2024
#FAQ

Is it possible to migrate fully managed devices between EMM solutions?

11 November 2024
#FAQ

Is it possible to manage personal applications on a work profile device?

11 November 2024
#FAQ

Is it possible to manage eSIM?

11 November 2024
#FAQ

Can I change the account I used to bind Android Enterprise?

11 November 2024
#FAQ

Is it possible to utilise a single VPN connection across the entire device?

11 November 2024
#FAQ

Can organisations deploy applications to the parent profile in a work profile deployment?

11 November 2024
#FAQ

Can organisations deploy applications to the parent profile in a COPE deployment?

11 November 2024
#FAQ

Is it possible to backup & restore device data on a fully managed device?

11 November 2024
#FAQ

Why don't Private Space apps go through VPN?

11 November 2024
#FAQ

Is Private Space supported on fully managed devices?

11 November 2024
#FAQ

Can apps be sideloaded into the Private Space?

11 November 2024
#FAQ

Can I add/remove users on a fully managed device?

10 November 2024
#FAQ

Can I sideload an APK to the work profile (or other users)?

25 September 2024
#FAQ

Is Android Enterprise supported in China?

24 July 2024
#FAQ

What versions of Android support Android Enterprise?

01 July 2024
#FAQ

What is a work challenge?

24 April 2024
#FAQ

What is the Android Enterprise bind?

24 April 2024
#FAQ

How do I remove the Android Enterprise bind from my current EMM?

17 March 2024
#FAQ

Why has USB data access been disabled suddenly?

10 January 2024
#FAQ

Is Android Enterprise supported on uncertified (non-GMS) devices?

13 October 2023
#FAQ

Can a MADA device be converted to EDLA?

07 October 2023
#FAQ

What’s the best provisioning method?

07 October 2023
#FAQ

What is Android Enterprise Recommended?

07 October 2023
#FAQ

Can organisations see applications outside of the work profile on a COPE device?

07 October 2023
#FAQ

How should system applications be handled on a COPE device?

07 October 2023
#FAQ

How has COPE changed in Android 11?

07 October 2023
#FAQ

How do I configure Google Workspace domains for provisioning?

07 October 2023
#FAQ

Is Android One better than AER? (Or the other way around?)

07 October 2023
#FAQ

What’s the difference between allow adding accounts vs allow configure credentials?

23 May 2023
#FAQ

How do I configure allowlist/blocklist domains for Google Chrome?

22 May 2023
#FAQ

Can organisations see applications outside of the work profile?

14 May 2023
#FAQ

What happens if a device is uploaded to zero-touch with the wrong manufacturer?

27 April 2023
#FAQ

Why does zero-touch require so much touching?

27 April 2023
#FAQ

Does enrolling via zero-touch slow down or cause any delay to the setup process while it’s retrieving the zero-touch config?

27 April 2023
#FAQ

What deployment scenario will a zero-touch device enrol under?

27 April 2023
#FAQ

Can anyone remove a device from the zero-touch console?

27 April 2023
#FAQ

Can anyone add a device to the zero-touch console?

27 April 2023
#FAQ

Where are zero-touch resellers located?

27 April 2023
#FAQ

What should I put in DPC extras?

27 April 2023
#FAQ

What OEMs currently support zero-touch?

27 April 2023
#FAQ

What happens if a fully set up device is added to the zero-touch console?

27 April 2023
#FAQ

What devices should I buy for my organisation?

27 April 2023
#FAQ

What are DPC extras?

27 April 2023
#FAQ

What happens if a user starts setting up a device before the zero-touch config is applied?

27 April 2023
#FAQ

Is it possible to set a zero-touch default configuration?

27 April 2023
#FAQ

Does Samsung support zero-touch?

27 April 2023
#FAQ

Is it possible to “retire” (or enterprise wipe) a fully managed device?

27 April 2023
#FAQ

What happens if a zero-touch assigned device is reset?

27 April 2023
#FAQ

What happens if a zero-touch config is removed from an enrolled device?

27 April 2023
#FAQ

Can a device be OTA managed from the zero-touch console?

27 April 2023
#FAQ

Is it possible to utilise multiple VPN connections within a profile?

27 April 2023
#FAQ

Is it possible to migrate from DA to AE work profile without a re-enrol?

27 April 2023
#FAQ

The Google Play iFrame is missing a feature in my UEM. How do I enable it?

27 April 2023
#FAQ

Is it possible to deploy app shortcuts to the homescreen of an Android Enterprise device?

27 April 2023
#FAQ

Is Factory Reset Protection enabled on fully managed devices?

27 April 2023
#FAQ

Are employee-owned devices eligible for zero-touch?

27 April 2023
#FAQ

Does zero-touch cost anything?

27 April 2023
#FAQ

What’s the difference between device based accounts and user based accounts?

27 April 2023
#FAQ

What’s the difference between Device Admin and Android Enterprise?

27 April 2023
#FAQ

What happens if a new config for a different EMM or server is applied to an enrolled device?

27 April 2023
#FAQ

Is it possible to change zero-touch resellers?

27 April 2023
#FAQ

Is it possible to bulk update zero-touch devices?

27 April 2023
#FAQ

Are all zero-touch devices Android Enterprise Recommended?

27 April 2023
#FAQ

Does Android Go support zero-touch?

27 April 2023
#FAQ

How do I manage the new notifications runtime permission in Android 13?

27 April 2023
#FAQ

If Android Enterprise is supported from Lollipop, why is Marshmallow often mentioned instead?

27 April 2023
#FAQ

Is it possible for an organisation to add previously-purchased devices to zero-touch?

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