Contents

Enrolment failed but the work profile was created. How do I remove it?

Docs

General
Provisioning
Work profile
Fully managed
Company owned work profile
Zero-touch
App management
Security
Android Enterprise Recommended
FAQ
Device admin
Resources
Vendor specific
Hardware validation

Change log


Enrolment failed but the work profile was created. How do I remove it?

There are a few options available:

Reboot the device and re-enrol as sometimes all it takes is a reboot, and the EMM will prompt it’s deletion as it provisions the profile once again.

Manually delete the work profile by heading to Settings > Accounts. The work profile will be listed and should be removable here.

Connect the device to ADB if the profile still won’t delete. This requires enabling ADB debugging on the device via Developer options and a working ADB setup on a computer. A Google search will assist in getting this setup if necessary. Once the computer can detect the device over ADB, run the following:

adb shell pm list users

This should return a list of active users where user 0 is the parent (device/default) user, and any other number (10, 13, 200 etc) is the work profile. To remove the work profile run:

adb shell pm remove-user 13

Making sure of course the number reflects the returned value in the previous command.

This should remove the work profile.


Associated topics: Work profile

Docs

General
Provisioning
Work profile
Fully managed
Company owned work profile
Zero-touch
App management
Security
Android Enterprise Recommended
FAQ
Device admin
Resources
Vendor specific
Hardware validation