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Vendor specific
Hardware validation

Change log


Devices factory reset as soon as they’re enrolled, why?
Contents

Normally this would suggest either the respective Android Enterprise configurations aren’t assigned to the device, or there’s an issue with the binding between the EMM and Google.

Ensure the user of the device is in the correct Active Directory group (if relevant) or EMM group to receive the correct profiles, otherwise check the binding.

Occasionally and with some EMMs this may also happen if more than one device is enrolled with the same Device Identifier, eg: Serial Number or IMEI. Validate all Device Identifiers are unique (at least within an OEM/model) as it's not uncommon to see duplicates in the wild.

Docs

General
Fully managed
Work profile
COPE
Zero-touch
App management
Security
Provisioning
Android Enterprise Recommended
Account management
FAQ
Device admin
Resources
Vendor specific
Hardware validation