Frequently asked questions

The following represent some of the most commonly asked questions around zero-touch.

What OEMS currently support zero-touch?

As of March 2018:

• Sony
  • XZ1, XZ1 Compact
  • XZ2, XZ2 Compact
  • X Performance
  • XZ, XZs, XZ Premium
  • XA2, XA2 Ultra
• Huawei
  • Mate 10, Mate 10 Pro
  • P10, P10 Plus, P10 Lite
  • P Smart
• HMD Global
  • Nokia 3
  • Nokia 5
  • Nokia 6 2017
  • Nokia 6 2018
  • Nokia 7 Plus
  • Nokia 8
  • Nokia 8 Sirocco
• Google
  • Pixel, Pixel XL
  • Pixel 2, Pixel 2 XL
• LG
  • G6
  • V30
• Motorola
  • X4
  • Z2 Force Edition

What resellers support zero-touch?

As of March 2018:

• US/Canada
  • Verizon
  • AT&T
  • T-Mobile (coming soon)
  • Sprint (coming soon)
• EU
  • EE/BT (UK)
  • Deutsche Telekom (DE)
  • Vodafone Ziggo (NL)
• APac
  • Softbank
  • Telstra (coming soon)

What happens if a fully set up device is added to the console?

The device will display a message stating it has been added to the zero-touch program and automatically factory reset within an hour.

What happens if a user starts setting up a device before the config is applied?

The config won’t apply until after the device is reset. Anything after the “checking for updates” prompt is too late.

What happens if a config is removed from an enrolled device?

Nothing until the device is reset, at which point it will not be prompted to enrol into management.

What happens if a new config for a different EMM or server is applied to an enrolled device?

Nothing until the device is reset, at which point the new config will apply.

What happens if the device isn’t connected to a network (WiFi, 3/4G) during setup?

The device will allow normal setup, however once connected to a network will prompt the user to reset, or will reset automatically after an hour.

What happens if the device is reset?

It will be forced to enrol back into management automatically following the data erase, unless a config has not been applied, or has since been removed.

What happens if a device is unregistered from the zero-touch console?

This action results in the device being irreversibly removed from zero-touch management. Please contact the device reseller to add it back in. The IMEI will be required.

Can a device be OTA managed from the zero-touch console?

No, please use an EMM solution for day-to-day device management.

Does enrolling via zero-touch slow down or cause any delay to the setup process while it’s retrieving the zero-touch config?

No, it does this extremely quickly.

What deployment scenario will a zero-touch device enrol under?

Work-managed and work-managed work profile (fully managed work profile).

Can anyone add a device to the zero-touch console?

No, only authorised resellers.

Can anyone remove a device from the zero-touch console?

Yes, if they have been added into the console as an admin or owner.

What are DPC extras?

These are a selection of DPC-specific key-pairs which manipulate the enrolment experience. An example may be pre-populating the EMM server, or enabling system applications. They vary between EMMs so do validate before attempting to use one.

Is it possible to set a default configuration?

Yes, however this only affects new devices added and not those already on the console.

Is it possible to bulk update devices?

Yes, via the CSV template provided.

Is it possible to change resellers?

Yes, either by requesting a new console from a new reseller, or adding a new reseller through the existing console.

Are all zero-touch devices Android Enterprise Recommended?

No. While zero-touch is mandatory for Android Enterprise Recommended, devices that don’t meet Google’s requirements for storage or spec can and still do support provisioning via zero-touch.

Submit a question

Need something else answered? Comment below or tweet @jasonbayton with the tag #zthelp. Questions may be republished on this document.

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